Online Therapy Protocol

Once you have established with your provider and you have scheduled your intake, here are the next steps to complete before your intake:

1. Complete all documentation provided in your patient portal (your provider will help you establish portal access prior to the consultation).

2. In the patient portal, you will see the payment option for the intake appointment. Once payment has been made, enter the Telehealth portal to the virtual waiting room where your provider will meet with you.

3. To ensure good connections please test out your wifi connection and if the connection is poor, it is okay to meet via phone. 

4. If you are unable to make the appointment (15-minute grace period), please be aware there is a $25 cancellation fee and you cannot continue with services until the fee is resolved.  To avoid this,  cancellations need to occur prior to the 24-hour prior to the session and can be canceled in your therapy portal. 

Once you have completed the intake, your provider will help you schedule your next session.  For regular sessions following the intake here is how to proceed:

1. Utilize the patient portal to see scheduled appointments (you can also request to cancel appointments here as well).

2. About 10 minutes before the session is to begin, pay for the session or any unresolved billing, and then enter the Telehealth portal to the virtual waiting room where your provider will meet you.  You may also pay in advance of the session and future sessions (up to three sessions) if you desire. Please talk with your provider and they can assist you.

3. Sessions are scheduled to last 45 minutes within the scheduled hour.  You may start later in the hour by texting the provider if you have a delay, but the session will still end at the hour mark and the cost is not reduced. 

4. If connections are poor, the session will be continued via telephone.